Terms of service

Agreement

By accessing this website, you agree to these terms. If you do not agree, please do not use the site.

The site

stalitsa.com is operated by Stalitsa Ltd (company number 17316087, registered in England and Wales) to present services, work, and contact information. Content is provided for general information. It may change without notice. Stalitsa Ltd is not registered for VAT.

Professional services

Stalitsa Ltd provides website design and development, hosting, ongoing support (care), business email, related online services (for example bookings or payments where agreed), and optional on-site IT for UK businesses. These website terms govern browsing stalitsa.com only. A binding agreement for professional services requires explicit written agreement on scope and commercial terms (for example a quotation, statement of work, or contract), not browsing this site or sending an enquiry alone.

Quotations, contracts, and schedules

Where you engage Stalitsa for professional services, the written quotation, contract, schedule of work, or equivalent agreement sets out the agreed scope, deliverables, payment arrangements, hosting and care arrangements, and any transfer of source materials. Those documents prevail over this website page if there is any difference. This page does not by itself create a contract for project work.

Hosting, care, and self-maintenance

Where ongoing care or managed hosting is part of an agreed service, Stalitsa hosts and maintains the live site as described in that agreement while care remains active. If care ends and you take over self-maintenance, domain, DNS, and hosting handover follow the written agreement for that engagement.

Edge network and attack-related protections (for example DDoS mitigation or web application firewall features) are those provided by default by the hosting/CDN provider (Cloudflare) for the plan in use. Care and managed hosting do not include additional anti-attack products, dedicated security monitoring beyond basic availability checks, or any guarantee against cyber attacks. Stalitsa’s care obligations are limited to hosting, DNS and certificate administration, agreed maintenance of the site software, and the support level for the care tier stated in the written agreement.

Scheduled backups (where included in the care tier) and their retention windows are as described in the written agreement and the backup documentation provided at handover; the level and frequency of backups depend on the care tier in use and are not a guarantee that any data can be restored in every situation.

Where fees under the written agreement are overdue, or a hosted site or mailbox is used in a way that harms the platform or others (for example bulk unsolicited email), Stalitsa may suspend the affected hosting, email, or other services until matters are resolved. Where practical and lawful, Stalitsa will tell you before or promptly after any suspension. Domain registrations and renewals remain your cost and responsibility under the written agreement; Stalitsa is not liable for a domain lost to a lapsed renewal where renewal fees or details were not settled or supplied in time.

Ending care does not automatically include transfer of source code or a project repository. Source or repository handover is included only when it is expressly selected and agreed in the written scope for that project.

Third-party services

Some engagements involve tools or platforms that Stalitsa uses to deliver the service (for example email infrastructure, hosting, or payment providers where online payments are agreed). Unless the written agreement says otherwise, Stalitsa arranges and administers those platforms as needed for the service. Other third-party accounts that you open yourself (for example your own payment merchant account, where that applies) remain your responsibility, including acceptable use of those accounts.

Footer credit

Every website designed and built by Stalitsa carries a small “Designed by Stalitsa” credit in the footer. The credit forms part of the design and stays in place while the website is hosted by Stalitsa.

Site content and review

You are responsible for the content shown on your website, including its accuracy, its lawfulness, and your rights to use it (text, images, logos, and any other material, whether you supply it or edit it after handover). You should review the whole website, including the text, images, and layout, before it goes live, and tell us about anything you want changed before that point.

Starter legal pages

Where agreed, Stalitsa provides privacy policy and terms pages as starter wording. It is a sensible starting point and not legal advice; you are responsible for checking that it correctly describes your business before the site goes live, and for keeping it accurate afterwards. Publishing the website with the starter wording, or accepting the delivered site, confirms that the legal pages shown on it are your responsibility.

Portfolio and marketing credit

Where agreed in writing (for example permission for a portfolio feature), Stalitsa may refer to the project in marketing materials. Portfolio use is by your permission only; Stalitsa is not obliged to feature every project publicly.

Right to decline work

Stalitsa Ltd reserves the right to decline or refuse any enquiry, project, or engagement at its sole discretion, whether before or after contact and with or without giving a reason. Browsing this site, submitting an enquiry, receiving a scope checklist link, or other preliminary correspondence does not oblige Stalitsa Ltd to accept or proceed with any work.

Client materials

Where a project depends on materials you supply (for example logos, photographs, copy, or content from an existing site), you confirm you have the rights to provide them and that Stalitsa may use them to deliver the agreed work. Delays in supplying those materials may delay the project. You remain responsible for the accuracy and lawfulness of content you provide.

Business email

Where business email is part of an agreed service, Stalitsa provides and administers mailbox(es) on the client domain according to the number and type of mailboxes agreed in writing. The client does not create or own a separate account with the underlying mail service provider, and does not receive full administrative access to that provider’s control panel. The client receives access to the mailbox(es) provisioned for them (for example webmail or mail-client login), limited to those mailboxes.

Stalitsa retains administrator access for technical support, including DNS configuration, mailbox provisioning, password recovery assistance, and platform maintenance.

Stalitsa does not routinely access, read, or monitor the content of client email messages. We access email content only when:

• the client requests support that requires it, with their knowledge; or
• brief access is strictly necessary to complete essential technical configuration agreed as part of the service.

Clients remain responsible for the lawful use of their mailboxes and for content sent and received through them. Stalitsa is not responsible for the content of messages stored in or sent from client mailboxes, except where required by applicable law. Mailboxes are provided for normal business correspondence and not for bulk unsolicited sending; the underlying mail provider’s fair-use and anti-spam policies apply, and breaches can lead to suspension or account restriction.

Intellectual property

Unless otherwise stated, text, graphics, logos, and design on this website (stalitsa.com) are owned by Stalitsa or used with permission. You may view and share links to pages for personal or business reference; you may not copy, scrape, or reuse substantial parts of the site for commercial redistribution without prior agreement.

For client projects, ownership and licence of the delivered website and related materials are as set out in the written agreement for that engagement. Stalitsa’s internal tools, templates, generators, and working methods remain Stalitsa’s property and are never transferred to clients. Source code or repository handover, where offered, is only as described in that written scope.

External links

Links to third-party sites (for example GitHub, social networks, or documentation) are provided for convenience. Stalitsa is not responsible for their content or practices. Follow those sites’ own terms and policies when you use them.

No professional advice

Nothing on this site is legal, financial, or other regulated professional advice. For decisions that depend on such advice, consult a qualified professional.

Disclaimer

The site is provided “as is” to the extent permitted by law. Stalitsa does not warrant that the site will be uninterrupted or error-free. To the fullest extent permitted by applicable law, Stalitsa is not liable for any indirect or consequential loss arising from your use of the site.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law (including death or personal injury caused by negligence where applicable).

Client websites: data processing

Where we host or operate a website for a client, that site may hold the information that site and its visitors use day to day — for example contact and enquiry messages, bookings, shop orders, customer accounts, the content and photos the client manages in the admin, and the technical records needed to keep the site secure (sign-in codes, session data, spam checks).

We use specialist providers to host and run client sites: Cloudflare (hosting, DNS, certificates and site security), Stripe (card payments, where a shop or online payments are in scope — card details go to Stripe, not to us), Google (Maps or sign-in features where agreed), Zoho or Google Sheets (contacts sync, only where the client connects their own account), the email provider that sends the site's own emails from the client's domain, and GitHub for private encrypted backups where Backup & restore is in scope. Each provider processes data under its own terms.

Client sites are protected with one-time email sign-in codes (where that design is in place), encrypted storage for sensitive configuration, access limited to people the client invites, and the hosting platform's standard protections. Where backup and restore is part of the agreed care, site data is backed up on a schedule and kept encrypted for the agreed retention period. If something goes wrong, we tell the client straight away and help them meet their own obligations. When a service ends, we help return or delete the data for that site, and backups age out and are removed on schedule. The full details sit in the written agreement for each project.

Enquiries and contracts

Email or other messages you send may start a conversation about work, but a binding agreement for services requires explicit agreement on scope and commercial terms in writing (for example a quotation, statement of work, or contract), not browsing this site alone. Where we process personal data as part of client services, our privacy policy explains how we handle it, including our role as data processor where applicable.

Changes

These terms may be updated from time to time. The “Last updated” date will change when they are revised. Continued use of the site after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction, subject to mandatory consumer protections where applicable.

Contact

Questions about these terms: use the contact form.

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